How
should I store my box of Fretzels?
I'm
having a party/get-together. How many Fretzels should I order
per person?
I'm
a Fretzel of the Month Club Member, when does my Fretzel of
the month arrive?
Do
you take custom orders?
Are Fretzels Kosher?
Do
your products contain nuts?
What
if I place my order during the summer months or have it
shipped it to warm climates?
Do
you sell Fretzels wholesale?
How
long will it take to receive my order?
What
forms of payment do you accept?
Do
you collect sales tax?
Can
I cancel my order?
Do
you have a catalogue you can send me?
Do
you ship Fretzel boxes to international
destinations?
Q. How should I store my box of
Fretzels?
A. To maintain freshness and flavor, keep in
a cool, dry place (ideal temperature, 65-68 degrees Fahrenheit).Keep away from heat and direct sunlight.
For best quality, do Not freeze or refrigerate.
Q. I'm having a party/get-together.
How many Fretzels should I order per person?
A. A
general rule of thumb is 2-3 Fretzels per person, depending on
what other desserts are being served.
Q. I'm a Fretzel of the Month Club
Member, when does my Fretzel of the month arrive?
A.
Orders should arrive at your door the first full week of each
month.
Q. Do you take custom
orders?
A. Yes. For corporate gifts and favors
(wedding, baby shower, anniversary, birthday, bar/bat mitzvah,
etc.), we can customize the color of the chocolate, as well as
the packaging i.e.: logos, corporate colors, or themes.
Additional charges may apply. Contact
us for more information.
Q. Are Fretzels Kosher?
A. Yes.
Q. Do your products contain
nuts?
A. Some Fretzels are made with products that contain nuts/peanuts, and since
all Fretzels are made in the same facility, there is a chance
that any of our Fretzels may contain traces of nuts/peanuts. If you
are allergic, we recommend you not consume our product. We
apologize for this inconvenience.
Q. What if I place my order during the
summer months or have it shipped it to warm
climates?
A. When placing an order during the summer
months (April 15th-Sept 30th), or to warm climates (above 70
degrees Fahrenheit) all orders must be shipped
with cold packs, for an additional charge of $6.00 and we highly recommend shipping via Next Day Air. Due to the delicate nature of the chocolate, if the
customer chooses not to ship this way, Fretzels by Jill, Inc.
cannot guarantee the shipment will arrive without melting.
Q. Do you sell Fretzels
wholesale?
A. Yes. Please contact us if you are interested in selling Fretzels at your store.
Q. How long will it take to receive my
order?
A. It takes approximately 1-3 business days for orders to
be processed and shipped out. Time in transit depends on selected shipping method.
Q. What forms of payment do you
accept?
A. We accept Visa, Mastercard, American Express, and Discover.
Q. Do you collect sales tax?
A.
Sales tax is only collected for New York Sate customers, which
is 8.625%.
Q. Can I cancel my order?
A. If
you must cancel your order, please email customerservice@fretzels.com
within 12 hours after placing your order with "ORDER
CANCELLATION" in the subject line. A 5% cancellation fee may
apply. Once an order has been shipped, it cannot be cancelled.
Q. Do you have a catalogue you can
send me?
A. No, we do not have a catalogue at this
time. However, all our products may be viewed on our website,
www.fretzels.com. Send this link to a friend, today.
Q. Do you ship Fretzel boxes to
international destinations?
A. Currently, we only ship
to addresses in the continental U.S. (no P.O. Box addresses).
For packages to Alaska or Hawaii, please contact us for
shipping information.
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